Complaint

File a complaint

At Keylight, we are committed to provide you the best services at all times. In the unlikely situation you are dissatisfied, please contact us as soon as possible by using the complaint form below. Our aim is to resolve all complaints fairly and promptly. To help us investigate and resolve your complaint, fill in the form as complete as possible.

How to complain

Phone

+31 33 246 2120

Written

Write to:

Keylight International
Patroonstraat 11
3861 RN Nijkerk
The Netherlands

Online

Fill in the complaint form below

Email

Send an email to [email protected]

How we'll handle your complaint

Quick resolution

We’ll work to resolve your complaint as quickly as possible.

Acknowlegement

If we are unable to resolve your complaint instantly, we’ll send you an acknowledgement within 2 business days and tell you when we will be able to resolve it.

Progress Update

In most cases, your complaint will be resolved within 3 – 4 businessdays. If we don’t, we’ll email or call to update you on the progress.

Final Response

Your complaint will be resolved, and you’ll receive a final response within 2 weeks.

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Personal information
Title
First name
Second name
Address
Zipcode
City
Country
Phonenumberyour full name
Business information
Select an option below
Company name
Business activity
Complaint information
Complaint subject
Inquiry reference numberyour full name
Order conformation reference numberyour full name
Purchase reference numberyour full name
Details of your complaint
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